What is our Letterbox service?

Letterbox enables adopted children to stay in touch with their birth families via letters so they can understand more about their personal history and retain links to key family members such as siblings.

The North Wales Adoption Service Letterbox is a service we offer to all children that have been adopted via the six north Wales authorities.

This is a personal arrangement that is made between the adopters and birth family to exchange information – and we facilitate this service on their behalf. The adoptive parents usually do this on behalf of the child/children that has been adopted. But of course, this does not mean that children cannot contribute. We have lots of children who enjoy getting involved by including a handprint or drawing, or sometimes even a handwritten letter.

We recommend that letters received from birth family are shared with the adoptive child, or children, when they are at an appropriate age to do so.

For adopted children

Letterbox contact is a positive experience in helping and supporting adopted children. It helps with:

For adoptive parents

For adoptive parents Letterbox exchange of information can support you to:

For birth family

For birth family a positive letterbox exchange of information can help:

Contact our Letterbox service by phone, post or email:

North Wales Adoption Service
Letterbox Contact Team
3rd Floor Lambpit Street
LL11 1AR

Telephone: 01978 295311

If you’re interested in adoption, need additional support, or just want to ask us some questions, we’d love to hear from you.

You can also speak to an adoption worker for an informal chat, and we can then send you an information pack.

0800 085 0774